https://www.ted.com/talks/ernesto_sirolli_want_to_help_someone_shut_up_and_listen?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare
Interesting talk. Ernesto's convincing talk is about patience, the art of talking to people. He mentioned a lot of references. A lot of anecdotes. Gripping talk.
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Thank you for reading.